Clear Collection
Wephant explains what information is requested and why it is needed. Registration, identity verification, payments, security, and player support each require different details.
Your information, choices, and privacy rights
Wephant Privacy Policy for Players in the Philippines
This Privacy Policy explains how wephant collects, uses, stores, shares, and protects personal information when you browse the website, create an account, complete verification, make a PHP transaction, or use an online gaming service.
Identity Data
Used for account checks
Payment Data
Used for PHP transactions
Security Controls
Used to protect accounts
Age Verification
Adults only
Policy overview
How This Privacy Policy Applies
Wephant respects the privacy of website visitors and registered players. This policy applies when you visit wephant, register an account, log in, contact the support team, place a wager, join a game, claim a promotion, deposit or withdraw Philippine pesos, or use responsible gaming controls.
Personal information means information that identifies you directly or can reasonably be connected with you. It can include your name, date of birth, contact details, identity documents, account activity, payment records, device information, and communication history. Some information is supplied by you, while other details are produced automatically when you use wephant.
Wephant processes information only for defined business, security, legal, and player-service purposes. Those purposes include maintaining accounts, checking that players are adults, verifying identity, handling payments, settling wagers, preventing fraud, improving platform performance, and meeting applicable responsibilities.
This policy should be read together with the wephant Terms and Conditions and Responsible Gaming information. If you do not agree with the handling described here, you should not create an account or continue using services that require personal information.
Privacy rules and operational practices can change. Wephant may revise this policy when a new feature is introduced, a payment process changes, security measures develop, or applicable requirements are updated. Material changes may be communicated through the website or player account.
Wephant uses account and transaction information to manage deposits, promotions, security checks, and responsible gaming controls.
Privacy principles
Six Ways Wephant Handles Player Information
These principles describe the practical approach wephant takes when managing personal information belonging to Filipino players.
Purpose-Led Use
Information collected by wephant is used for account operation, service delivery, regulatory responsibilities, risk management, and other compatible purposes described in this policy.
Account Protection
Technical and organisational controls help protect wephant records against unauthorised access, accidental disclosure, alteration, misuse, or loss.
Limited Sharing
Wephant may share relevant information with service providers that support payments, verification, security, games, communications, or platform operation.
Practical Retention
Records are not kept forever without reason. Wephant considers account status, transaction history, disputes, security needs, and applicable retention obligations.
Player Choices
Eligible players can ask wephant to provide access, correct inaccurate information, explain processing, or review another available privacy request.
Information collected
What Personal Information Wephant May Receive
The exact information depends on how you use the website. Browsing public pages requires less information than registering, depositing, or requesting a withdrawal.
| Information Category | Typical Examples | Why Wephant Uses It |
|---|---|---|
| Account details | Legal name, username, password record, date of birth, mobile number, email address, and residential information. | To create an account, manage access, communicate with you, and confirm that you meet eligibility requirements. |
| Verification records | Government-issued identification, proof of address, document images, and verification results. | To verify identity and age, protect account ownership, review payment risk, and meet applicable obligations. |
| Financial information | Deposit and withdrawal amounts, wallet or bank details, payment references, transaction status, and limited card information. | To process PHP transactions, return eligible funds, investigate payment concerns, and maintain reliable financial records. |
| Gaming activity | Wagers, odds, stakes, game rounds, results, bonus use, wins, losses, and session history. | To provide games, settle bets, calculate balances, review disputes, detect prohibited conduct, and support responsible gaming. |
| Technical data | Device type, browser information, operating system, IP information, login time, security events, and page activity. | To operate wephant, maintain performance, prevent attacks, identify suspicious access, and resolve technical problems. |
| Communications | Support conversations, complaints, account requests, survey responses, and promotional preferences. | To answer questions, investigate concerns, keep service records, and respect communication choices. |
Information You Provide
You provide information when you complete a wephant registration form, update account details, submit identity documents, choose a payment method, contact support, claim a promotion, or request an account restriction.
Please make sure the details are accurate and belong to you. Sending another person's documents or using a payment account without permission can lead to verification delays, security checks, or account restrictions under the wephant Terms and Conditions.
Information Collected During Use
When you use wephant, the platform creates technical, transaction, and gaming records. These records show what happened during a session and help settle games, check balances, investigate complaints, maintain security, and improve reliability.
Wephant may also receive confirmation information from payment processors, identity-verification services, game providers, security services, and banks or wallets involved in a transaction.
Important: wephant support will not ask for your full password, GCash or Maya PIN, online banking password, or one-time authentication code. Keep these details private, even if a message appears urgent.
Gaming and session records help wephant settle results, investigate account concerns, and maintain a fair platform.
How data is used
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Why Wephant Processes Personal Information
Providing and Managing Your Account
Wephant uses registration and login information to create your account, authenticate access, display your PHP balance, record wagers, deliver games, process bonuses, and provide account support. Without these core details, wephant cannot provide personalised or real-money services.
Account records also help wephant preserve your transaction history, apply your selected responsible gaming limits, and restore access after an appropriate security review.
Verification, Safety, and Fraud Prevention
Identity, age, payment, device, and activity information may be reviewed to confirm that an account belongs to an eligible adult. Wephant uses these checks to detect duplicate accounts, unauthorised payments, identity misuse, collusion, bonus abuse, account takeovers, and other prohibited activity.
Some checks may use automated rules to flag unusual behaviour for additional review. A flag does not necessarily establish wrongdoing. Wephant may request documents or clarification before making a final account or transaction decision.
Payments and Financial Records
Wephant processes transaction information to manage deposits and withdrawals through available methods such as GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet transfers, BDO, BPI, UnionBank, Visa, and Mastercard.
Payment details may be checked against the registered account holder. Wephant may retain transaction references and verification results to address failed transfers, chargebacks, disputes, refunds, suspicious activity, and record-keeping requirements.
Communications and Promotions
Wephant may use your contact information to send essential account notices, security warnings, transaction confirmations, policy updates, and responses to your enquiries. These operational messages are different from promotional communications.
Where allowed and based on your preferences, wephant may send information about bonuses, games, and promotions. You can change available marketing preferences through the account or request that promotional messages stop. Security and service notices may still be sent when necessary.
Responsible Gaming and Player Protection
Wephant may analyse deposits, wagers, session length, limit changes, communications, and account behaviour to support responsible gaming measures. This can help identify patterns that may require a reminder, account interaction, affordability review, temporary restriction, or safer-play support.
Information connected with time-outs, limits, and self-exclusion is used to apply those controls. Do not try to bypass a wephant restriction through another identity, payment method, or account.
Legal, Security, and Dispute Purposes
Wephant may process and preserve relevant records when needed to protect players, defend legal rights, respond to valid official requests, investigate complaints, enforce the Terms and Conditions, or establish what happened during a transaction or gaming session.
Only information reasonably connected with the purpose should be used. Access within wephant is limited according to operational need and assigned responsibilities.
Sharing and safeguards
When Information May Be Shared
Wephant does not need every service provider to receive every detail. Information is shared according to the task being performed and subject to appropriate operational or contractual controls.
Relevant records may be shared with payment providers that process PHP deposits and withdrawals, identity services that check documents, game providers that record and settle rounds, hosting and security services that keep wephant available, and communication tools used for account notices or support.
Information may also be disclosed where reasonably necessary to investigate fraud, protect a person, enforce account rules, respond to a valid official request, or complete a corporate restructuring. Wephant considers the purpose, sensitivity, and amount of information before making a disclosure.
Some service providers may process information from another location. Where this happens, wephant uses reasonable measures intended to preserve suitable protection and ensure that information is handled only for authorised purposes.
How Wephant Protects Data
No website can promise that every risk will disappear. However, wephant uses layered technical and organisational measures intended to reduce the chance of unauthorised access, loss, alteration, or disclosure.
Measures can include restricted system access, authentication controls, encrypted connections, activity logging, security monitoring, document-handling procedures, staff access rules, service-provider reviews, backup practices, and incident-response processes.
You also have an important role. Use a unique password, secure your mobile phone, sign out on shared devices, and review unexpected account activity promptly. Contact wephant through the account if you suspect unauthorised access.
Wephant applies privacy and security practices across mobile gaming, account services, verification, and PHP payment activity.
Retention and player rights
How Long Records Are Kept and What You Can Request
Wephant retains personal information for as long as reasonably required to provide an active account and meet the purpose for which the information was collected. Closing an account does not always mean that every record can be deleted immediately.
Some records may need to remain available for transaction reconciliation, fraud prevention, complaint handling, responsible gaming controls, legal claims, security investigations, or applicable financial and regulatory responsibilities. Wephant considers the type of information, sensitivity, operational need, and relevant retention period.
When information is no longer reasonably required, wephant may delete it, de-identify it, or place it beyond ordinary operational use. De-identified information may be retained for statistics, security analysis, product improvement, and platform planning where it no longer identifies a player.
Access
You may ask wephant whether your personal information is being processed and request available details or a copy.
Correction
You may ask wephant to correct inaccurate or incomplete account information, subject to appropriate verification.
Objection
You may object to certain processing where the right applies, including eligible promotional communications.
Deletion or Blocking
You may request deletion or blocking in appropriate cases, although valid retention duties can limit the request.
Data Portability
You may request eligible information in a usable format where portability rights and technical conditions apply.
Complaint Review
You may ask wephant to investigate a privacy concern and explain the outcome after the available records are reviewed.
To protect your account, wephant may verify your identity before responding to a privacy request. Please provide enough information to identify the relevant account and describe the action you want. The response may explain if a request cannot be completed in full because another valid requirement applies.
Cookies and technology
Website Data, Cookies, and Device Information
Wephant may use browser storage, cookies, and similar technologies to maintain login sessions, remember preferences, support security, measure website performance, and understand how pages are used. Some technologies are required for the website or account to function properly.
Security technologies can help wephant recognise repeated failed logins, unusual devices, suspicious traffic, or activity that may threaten the platform. Performance information helps identify slow pages, errors, and features that are difficult to use on common Philippine mobile connections.
Your browser may provide controls that limit or remove stored website data. Blocking essential storage can prevent login, disrupt game sessions, or stop account preferences from working correctly. Changes to browser settings apply to that browser and device.
Children and Underage Users
Wephant is intended only for adults aged 18 and above. The platform does not knowingly allow minors to register or gamble. Age and identity checks may be carried out during registration, before withdrawals, or whenever an account requires further review.
If wephant identifies an underage account, access may be restricted while the matter is investigated. Parents and guardians should secure their devices and payment apps and should not share login details with anyone under 18.
Questions and policy updates
Contacting Wephant About Privacy
Submit a Privacy Concern
If you have a question about this policy, believe account information is incorrect, or want to exercise an available privacy right, contact wephant using the support details shown in your account or the website footer.
Include your registered contact details and a clear description of the request. Do not send your password, wallet PIN, online banking password, or one-time code. Wephant may ask you to complete identity verification before releasing account information.
Privacy concerns are reviewed using the available account, technical, payment, and communication records. Wephant aims to provide a practical explanation and may request additional details if the original enquiry is unclear.
Changes to This Policy
Wephant may update this Privacy Policy to reflect new games, payment options, platform technology, security methods, operational processes, or applicable privacy requirements.
The revised version will be published on this page. Where a change materially affects player information, wephant may also provide an account notice or another suitable communication.
Continue to review this page from time to time, particularly before submitting new information. Your continued use of wephant after an update is subject to the current policy and the applicable Terms and Conditions.
For related information, review the Terms and Conditions, Responsible Gaming, FAQ, or About Us pages.
Review Your Privacy Choices Before You Play
Understand how wephant handles player information, keep your account secure, and use only a personal payment method. If you accept the policy and meet the 18+ requirement, you may register or access your account.